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The staff were incredibly welcoming, especially the front desk clerk, Laquinton. Our room was comfortable, though the hotel missed a mark by lacking movie channels. We also had a snag with room reservations, but Laquinton handled it smoothly. The location was perfect for exploring, but breakfast options were limited. Good stay overall!

exceptional customer service makes your stay unforgettable, dray is a gem who truly cares for guests

Dray delivered an amazing customer service experience!

The patio outside my room was unbearably loud, keeping my child from sleeping. Despite requesting a quieter room due to traveling with kids, we ended up facing noise well past 10:30 PM. The hotel's check-in process was smooth, and the location is excellent. However, being placed in a noisy area without proper communication about room assignments made for a frustrating experience.

Spacious, clean rooms and comfy beds! The location is fantastic, just a hop away from eateries.

Parking's a circus act—valet lost our car! Talk about a game of hide and seek.

Would recommend for a day tour

Comfortable room, convenient location, which made exploring the area so easy, and the indoor swimming pool was perfect for our family with children after a long day of sightseeing.

Not one thing.

The hotel features a spacious indoor pool that’s perfect for a dip after a long day. The King Suite offers a large living area ideal for spreading out and relaxing, complete with a fridge and microwave for late-night snacks. Its prime downtown location provides easy access to local attractions, making it convenient to explore the area without hassle.

Parking here costs $25 a day for valet, which feels steep given the overall room rate. Dining options are quite limited since there’s no designated hotel restaurant, leaving breakfast in the hands of a nearby steakhouse, which can be expensive. Add to that the occasional noise from nearby streets, and you might find your sleep interrupted if you're not on the higher floors. The property has an overall outdated vibe, with some rooms showing their age more than others. Lastly, awareness of housekeeping schedules is necessary, as cleaning services must be requested in advance.

I booked a Standard Queen Room and found the location super convenient for exploring downtown attractions. The room was clean and comfortable, which made settling in easy. The valet service was efficient, and the staff greeted me warmly upon arrival. However, I faced some hiccups during my stay. The front desk was unreachable at times, leaving me frustrated when I needed assistance. I had an issue with billing, as the charges for parking and other incidental fees were not communicated clearly during check-in. It felt misleading because I expected breakfast to be included and ended up paying extra for it.

would book here again

The room was super clean, with a microwave and refrigerator for convenience. Valet service was efficient and friendly. Fitness center was well-maintained, and the indoor swimming pool offered a great place to relax. Location made it easy to walk to attractions. Special treatment from the staff added a lovely touch to our stay.

i had a great experience at the holiday inn. the staff was incredibly welcoming, and the location made it easy to walk to restaurants and attractions. my previous stay in chattanooga was decent, but this hotel exceeded my expectations with its cleanliness and friendly atmosphere.

the pool area was not very clean.

I truly enjoyed my stay at Holiday Inn Hotel & Suites Chattanooga, An Ihg Hotel. The hotel was beautifully decorated, providing comfortable seating areas and easy accessibility for seniors, making it a pleasant experience for me and my family.

More frequent housekeeping services would be helpful.

The stay at Holiday Inn Hotel was pleasant due to the excellent customer service. The staff efficiently assisted with check-in and provided information about local attractions. The room was well-appointed with a fridge and microwave, making it convenient for my business needs.

The dining options were limited, and there was no on-site restaurant.

The kids loved seeing all the different sea creatures, and it was so easy to get around, with attractions like Coolidge Park and Ruby Falls nearby. Dray was fantastic, providing us with insider tips on local spots.

My kids wished there were more activities for teenagers. They felt a bit bored at times without age-appropriate entertainment.

Couples looking for a cozy stay

Had a lovely chat with the front desk manager, he was super welcoming and gave us some great tips on local spots. The room was spacious, comfortable, and overlooked a beautiful view – felt like we were in a lucky break-driven dream.

It wasn’t cheap but still acceptable given the experience.

The room was super clean, valet service was efficient, and the location was perfect for local attractions. Dee made our stay nice with his warm hospitality when we needed it the most.